Newborn Care Specialist Questions
What type of person is selected for working in my home?
Each NCS is matched up with a family based upon the initial visit that we have with you to find out your family’s unique personality and scheduling needs.
Will my NCS have a current background check?
ABSOLUTELY!
Can I request references from my NCS?
YES!
Can I meet with my NCS before my baby arrives?
ABSOLUTELY!
What exactly does my NCS do after my baby comes home?
Each NCS works passionately to help you reach the goals you and your family have by being a gentle presence in your home.
From helping you make that transition from hospital to home, feeding issues, scheduling, nursery set up, troubleshooting any issues that may arise and walking alongside you to help you reach the personal goals unique to your family, your NCS is your personal resource line during this precious time frame in your little one’s development.
Can someone help me set up my nursery?
YES! Reach out to us to get more info!
Does BCH recommend products for use with my baby?
Please contact the office to receive an emailed copy of our organic‐ based nursery supply list.
Payment Questions
Can I use my credit card?
YES!
**There is a 3% charge added to all invoices paid with a credit card.
Does Baby Coming Home have a preferred payment method ?
Most clients pay by personal check
Others pay by credit card (adding on the extra 3%). The credit card payment can be paid online, or by calling BCH directly.
When do I pay the registration fee?
After you have met with your assigned NCS.
Are there any hidden fees/contracts that I need to be prepared for?
No contracts are required or used by BCH.
We always keep our word when we make a commitment to you.
Scheduling Questions
How far in advance should I call and book services?
As soon as possible!
Our ladies tend to book up months in advance.
Can I request a particular Newborn Care Specialist?
Yes, if you call early enough and she has availability for the time you have requested.
How long is the normal shift?
10-12 Hours
Can we book 24 hour care?
Yes, with 2 or more Newborn Care Specialists and depending upon availability.
Please contact the office for more details.
What if we need more time?
We love being able to help our current families extend if at all possible.
** Please contact the office immediately if more time is needed to check availability.
How do I book extended care services?
All of our services can be booked by contacting our office.
What if I want your help, but the Extended Care Services is more than I really need ?
BCH provides quick, personalized services, customized to suit what will help you best.
How do I book a consultation?
All of our services can be booked by contacting our office.